Support from Just-Printing

Got Questions? We are here to help!

We've tried to make it as simple as possible to place an order with Just-Printing. But there is some information that you really need to know, some information that we think you should to know, and some information that you'd like to know! We'll try to make it pain free.

Just-Printing is an entirely UK based business, part of A Local Printer Ltd.  In the printing business since 1978 and online since 2006 we know a lot about e-commerce business and the standards that our customers demand.  And with a customer base that extends from very high profile blue chip companies to individuals we pretty much cover every requirement.

 

Payment FAQ

What about payment?

We always take payment up front on our website which helps us to keep our prices low, which you then benefit from! Our payment options include PayPal and credit/debit card payment and our site is GlobalSign secured. Paying online means your order gets in to our system quicker and we can jump straight on it for you!

Is my payment secure?

For your security, payment is handled directly by PayPal for all our online payments, one of the most secure payment platforms in the world.
 
In order to guarantee the security of your card details we do not handle your payment directly. The web form displayed below the 'Make Payment' page is delivered directly to your browser by our payment processor, PayPal. In technical terms, the payment form is an inline frame showing the payment form from PayPal. All information you enter into the form is sent directly from your browser to PayPal. We cannot see and therefore do not record any information you enter: all your financial information (like your bank account details and your credit card number) is securely stored and encrypted on the Paypal servers, and at Just-Printing we never keep any of your secure banking details – it is all done seamlessly online via the PayPal portal.

So I need a PayPal account to make payment... right?

No! You do not need a PayPal account to make a purchase from Just-Printing. Just enter your favourite debit or credit card detials and off you go.

What about VAT?

Flyers and leaflets are exempt from VAT except for a few circumstances, such as money off vouchers, free entry etc. However, if we spot that your product is liable for VAT it is our duty to contact you for that sum.  Should VAT be due you will receive a VAT invoice. Posters and postcards are not exempt from VAT and we will add this to your order. More information on VAT zero rating of leaflets and flyers can be found by using this link to HM Revenue and Customs.

Artwork FAQ

Can I re-submit new artwork after I have placed my order?

Yes! You can resubmit new artwork up to 2 hours after you have placed your order. Please ensure you have selected the correct Artwork Service Level for your order (that allows re-submissions). Please let us know as soon as possible that you intend to supply/upload new artwork.

We’ve been printing flyers for years and we know that last minute changes are part and parcel of getting flyers and leaflets to press. We will always try to accommodate any requests, however, once your order is in production we are unable to help!

Can I upload artwork later?

Yes, there is an option to upload artwork later. This can be done through Manage Artwork in your account or by referring to your order confirmation email.

Can I upload multiple artworks for one job ie, can I split my order?

Yes you can! Because we are digitally printing your job we have a lot more flexibility than we do when we are printing using our litho presses.  All you need to do is select ‘multiple artworks’ on the product pages and it will automatically add a flat fee of £5.00 per additional sort which covers the extra work required for managing multiple files.

I need something designing from scratch, can you help?

You need to select our Artwork Service Level 6 from the product page when you place your order.  This entails a complete design to your requirement by one of our own in-house design team.  We will contact you directly to take your brief and dependent upon the work required we will give you a fixed price.

Will my artwork print the same colour as I see on my screen?

It is almost impossible to give a definite answer to this. You can create artwork in RGB and CMYK, screens always display in RGB and we can only print in CMYK – confusing, isn’t it! Just remember the following:-

1. RGB files are converted to CMYK. We can't print some RGB colours so there will be a shift in colour to it's nearest identical CMYK match.

2. What you see on screen might not be what you get in print. Even working on a calibrated screen and in CMYK output profile.

3. PDF proofs will be supplied as CMYK so you will see any colour conversions that have taken place, however, you must view your PDF in Acrobat Reader. Viewing this PDF in any other software may produce unexpected results.

4. Sometimes it is also advisable to reduce the brightness of your screen down (especially if it is on it's brightest setting) this will help replicate the effects of printing on paper.

Big artwork file

If your artwork file is on the large side – 10mb up, we suggest you use a free transfer service from www.wetransfer.com.  Place your order online first to get the order reference number and remember to quote it when you transfer the artwork to us.  Use email address studio@just-printing.co.uk

Why do you charge for artwork re-submissions?

It’s simply a matter of time. Once we receive your order we get into full swing to meet despatch times, which mean that we will have already done some work on your files. Any interruption to this can affect yours and other customer’s orders.

Order Processing & Printing FAQ

How do I place a reprint (re-order)?

It’s easy to order reprints via the website. Simply login to your account and choose the appropriate order in your ‘order history’. Our system means that you’ll only be able to order the same product as before in terms of quantity, material and size. If you want to use the same artwork as a previous order but need a smaller or larger quantity then please place a new order and quote the order number for the artwork you wish to use in the instructions box. If there are changes to your artwork then you will need to place a new order and upload new artwork.

Do you guarantee to match colours on previous orders?

We can’t guarantee to colour match previous orders. We will do our utmost to match to a previous sample. Slight variations in colour are expected between runs and are the same for all printing presses and print companies.

Is your printing digital or litho?

It’s both! We have invested in the very best new generation of digital presses to manage short-run printing, which is mostly what we sell on this website. So, the smaller the order quantity the more likely we’ll be printing it digitally. Occasionally, during busy periods we may print your order on one of our litho presses, which gives you a free upgrade – nice!

So what is the difference between digital and litho?

Litho printing is the industry standard for high quality printing and uses ink on paper as opposed to toners. Digital presses were specifically developed for the short-run, fast turnaround market. Whilst digital print quality is very good it is widely accepted that you may see slight variances of colour across the sheet or minor colour cracking on the spine (when folded) and this will be the same for all digital presses and printers alike. 

Why are your prices better than other printing companies?

Over the years we have been able to reduce our prices significantly, by investment in the latest technology and equipment, improving our production efficiencies and driving a hard bargain with our own suppliers!  Our press base was carefully sourced to ensure it achieves maximum efficiencies in terms of energy and time, all of which save money. All of our products are printed under our own roof in West Sussex and nothing is outsourced, unlike many of our competitors, meaning we keep a careful eye on cost and quality.

What if I want to split my order but not equally?

Again, no problem.  If you want us to print an unequal split just let us know in the additional instruction box at checkout – please make it clear which artwork files relate to which quantity though!

Can I track my order?

Logging in to your account will show you if you have proofs outstanding or if your job is in progress ie, being printed and finished.  When we despatch your order our Interlink couriers will email you with the delivery date, estimated delivery time and a tracking number / link, which will provide you with your tracking information live on their website.

Delivery FAQ

How much is delivery?

All of the prices you see on our website are inclusive of delivery.  No delivery cost extras at the checkout – unless you live in Highlands and Islands etc in which case a fixed cost of £20 or £25 is added to your order to cover the additional courier charges to these remoter areas.  Courier delivery to these areas takes two days.

What if I miss my delivery?

If you know you are not going to be available on the delivery day please let us know ASAP and if it is possible we will hold the delivery back for a more suitable day.  We also suggest leaving a clear notice for the courier driver to leave the parcel next door, in the garage etc – they are usually very happy to comply.  If nobody is available to sign for your order when the courier attempts delivery then a calling card is left.  It will have a telephone number on it which you will need to call and rearrange delivery of your order directly with the courier.

Can I change my order and delivery address?

As above, once you've checked-out your order will begin going through the production process. In terms of printing it may not be possible to make changes to it once we've begun.  If you need to change the address you want your order delivered to we can usually do this if your order is 'in progress'.  For change of delivery address etc we will need your instructions in writing sent to info@just-printing.co.uk and we will do our best to accommodate you.

Is your packaging branded for Just Printing? Can I have ‘plain cover’ delivery?

Our delivery notes and packing will contain some branding. If you are a re-seller and would prefer an unbranded delivery then please select the ‘plain delivery’ option at checkout - there will be no mention of our company name on any labels or boxes whatsoever if you choose this option.

When will I receive my order?

If your order is placed before 12noon your order will despatched within 72 hours. We aim to be quicker than this! *Courier Deliveries are made on a Next Day delivery basis i.e. dispatch Monday for delivery on Tuesday.  Deliveries in outer lying areas and Islands are on a two day courier delivery schedule.

Problem Solving FAQ

Can I cancel my order?

Due to the bespoke made to order nature of printed matter the Customer shall not be entitled to a “cooling off” period to cancel the Work ordered. However, if the Customer cancels any contract the Company shall only charge the Customer for any materials purchased for the contract and Preliminary Work or Work already undertaken up to the time of cancellation.  Most orders are processed in some form or other as soon as the job is received.  Due to the quick turn-around nature of our business and the number of orders we process in one day we may not always be able to offer a full refund.  If you selected an Artwork Service Level with a cost attributed to it and we have undertaken that work then we are unable to refund it.  Similarly, if your order has been printed we are unable to offer a refund.

I’ve spotted a mistake!

Mistakes can be easily made, but please note that we do not offer a proof reading service.  We work on a WYSIWYG basis – What You See Is What You Get! So make sure that you spend some time checking your artwork before you send it to us – particularly spelling, prices, names, dates, contact details etc.  If you spot the mistake in time we can make the amendment for you but will charge for £30 for this service.

What if I can’t find the product I’m looking for?

If you can’t find the product or quantity you require please email info@just-printing.co.uk with your full requirements. Alternatively, please visit Just Flyers’ big sister www.alocalprinter.com for a truly huge range of products and prices.

What if there’s a problem with printing my order?

If there’s a problem at any stage of your order then we will let you know ASAP by email or by phone to keep you updated on the situation and make recommendations as to resolving it.

What if there is a problem when I receive my order?

We admit that sometimes something goes wrong – human error or technical, it is frustrating and disappointing.  We want you to open your delivery and be as pleased with it as a kid at Christmas! However, if you do find something wrong please contact us in writing and outline the issue. We guarantee that we will do our best to resolve it swiftly and to your satisfaction. All claims with regard to the quantity or quality of the goods shall be made in writing to us so as to reach us within 5 working days of receipt of goods or such goods shall be deemed to comply as quantity within the terms of the contract.

General and Product FAQ

Do you do bespoke quotations?

Yes! Rounded corners, die cutting, bespoke folds we do it all.  Simply email info@just-printing.co.uk with your exact requirements for helpful guidance and a quick, no fuss quote.

Do you print other sizes?

We certainly do.  If you contact us using info@just-printing.co.uk  and let us know what size you're looking for we will be able to help you out with an answer and price. 

I’d like to see samples before I decide to place an order

Absolutely!  Simply request a sample pack from the link on our homepage.  Our sample packs include every material and product size that we sell on our Just-Flyers website.

Do I earn Loyalty Points on my orders?

You certainly do.  Every 250 points earned is equivalent to £5 off.  Your loyalty points are shown in your account and you can redeem qualifying points at the Checkout.

How do I check the status of my job?

Logging in to your account will show you what status your job is at:-
Pending- order placed but not paid
Paid – order has been paid
Processing – order is going through to proofing
Proof Pending – proof uploaded and awaiting approval
Proof Accepted – proof approved and job is being printed
 Proof Declined – new proof to be uploaded.  Status reverts to Proof Pending.
Completed – Order is complete.
 

Artwork upload questions

What is the maximum file size?

Just Flyers maximum upload limit is 20mb.

How do I know if you have received my artwork?

Please be patient while your artwork uploads to our server. Depending on your Internet upload limit it may take some time if your file is large. Your artwork will show as an 'Artwork Link' in the uploads table, it will also show at the bottom of each order and also in the 'Manage Your Artwork' section within your account dashboard. If you have emailed your artwork to us via wetransfer.com you will receive a notification when we have downloaded the file.

My artwork is bigger than 20mb!

If your artwork file is on the larger side, we suggest you use a free transfer service from www.wetransfer.com. Place your order online first to get the order reference number and remember to quote it when you transfer the artwork to us.

Can I make my file size smaller?

Yes! If you have saved your file as a tiff or are supplying your artwork in PSD format then please flatten your layers before saving. Remember to save this as a copy of the unflattened version